Shipping policy

Nuvea Shipping Policy

Standard shipping within Australia is free on every order. This policy explains how and when your order will reach you.

Processing times

Orders are packed and dispatched within 1–3 business days of being placed. Orders placed on weekends or public holidays are processed the next business day. During sales and busy periods, dispatch may take a little longer.

Pre-orders

Pre-order items are made in limited runs and are not yet in stock when you order. The estimated dispatch date is shown on the product page and in your order confirmation.

Timing: dispatch dates are estimates. Production and freight can occasionally run late, and we will email you if your pre-order is delayed.
Mixed orders: if your order includes both pre-order and in-stock items, the whole order ships together once the pre-order item is ready. If you would like your in-stock items sooner, please place them in a separate order.
Changes and cancellations: by placing a pre-order, you accept the wait until the estimated dispatch date. We do not offer refunds or cancellations because of the pre-order wait time. If your pre-order is significantly delayed beyond the estimated dispatch date, you may cancel for a full refund.
Payment: pre-orders are paid in full at checkout.

Shipping rates and delivery times

Destination	Method	Cost (AUD)	Estimated delivery after dispatch
Australia	Standard, tracked	Free	2–8 business days
Sweden	Standard, tracked	$74.95	10–20 business days

Delivery times are estimates and may vary, particularly for regional and remote areas. International orders may be subject to import duties or taxes charged by the destination country. These are the customer's responsibility.

Tracking and delivery issues

Tracking: once your order has been dispatched, you will receive an email with your tracking number.
Delayed or lost parcels: if your tracking hasn't updated for 5 business days or your parcel hasn't arrived within the estimated time, please contact us. We will work with the carrier to locate it and, if it is confirmed lost, send a replacement or issue a refund.
Damaged parcels: if your order arrives damaged, please contact us within a reasonable time with photos of the item and packaging. See our Refund & Returns Policy.
Incorrect address: please check your shipping address carefully at checkout. If you notice an error, contact us as soon as possible and we will update it if your order has not yet been dispatched. We are unable to take responsibility for orders sent to an incorrect address provided at checkout.

The Witching Hour e-book

The Witching Hour is a digital product and is not shipped. Your download link is emailed to you immediately after purchase. If it hasn't arrived within an hour, please check your spam or junk folder, then contact us and we will resend it.