Refund & Returns Policy

This policy explains how returns, exchanges and refunds work at Nuvea. If there is a problem with your order, we will put it right. We also accept change-of-mind exchanges, subject to the conditions below.

Nothing in this policy takes away your rights under the Australian Consumer Law.

Faulty, damaged or incorrect items

If an item arrives faulty, damaged, incorrect or not as described, you are entitled to a remedy under the Australian Consumer Law. This includes items purchased on sale.

Major failure (for example, a seam splitting on first wear, or the wrong item sent): you may choose a full refund or a replacement.
Minor failure (for example, a loose thread or button): we will repair or replace the item, or provide a refund if we are unable to.
Postage: we cover return and replacement postage for faulty or incorrect items.
Packaging: tags and original packaging are not required. Proof of purchase, such as your order number, is sufficient.

Please contact us as soon as you notice a problem, including a photo where possible.

Change of mind

We offer an exchange or store credit for change of mind within 30 days of delivery. Change-of-mind returns are not eligible for a refund to your original payment method.

To be eligible, items must be:

Unworn and unwashed
With original tags still attached
Free of marks, odours, pet hair or perfume

As sleepwear is worn close to the skin, we are unable to accept change-of-mind returns on items that have been worn, for hygiene reasons.

Return postage for change-of-mind returns is the customer's responsibility. We will cover postage for sending out your exchange item.

Sale items and The Witching Hour e-book

Sale items: we don't offer change-of-mind exchanges or credit on items bought on sale. If a sale item is faulty, your full Australian Consumer Law rights still apply.

The Witching Hour (digital e-book): all sales are final. Because it's delivered instantly and can't be returned, we don't offer refunds for change of mind. If your download doesn't work or the file is corrupted, email us and we'll sort it and resend it. Your rights under the Australian Consumer Law still apply.

How to start a return

Email hello@nuveasleepwear.com with your order number, the item you are returning and the reason for the return. For faulty items, please include a photo.
We will reply with the return address and next steps. Please do not send items back before receiving our confirmation.
Send the item using a tracked postage service. We cannot accept responsibility for change-of-mind returns lost in transit.
Once your return is received and inspected, we will process your refund, exchange or store credit within 5 business days.

Refunds are issued to your original payment method. Please allow a few additional business days for your bank to process the refund.